Successfully engaging the adult learner requires a delicate balance of science and art. How do we as education departments continue to serve our audience by providing outstanding program offerings with every new season? Panelists will share current trends in program format and content at their institutions; examples of new practices or approaches that are trend-proof but still pioneering; and lessons learned. What are the program trends at your institution? Have you had any epiphany moments that have made a difference in your department? Audience participation will be encouraged.

Presenters: B. Pinargote, Chicago Botanic Garden, Glencoe, Illinois; M. Dunning, The Morton Arboretum, Lisle, Illinois; T. Palmier, Missouri Botanical Garden, St. Louis, Missouri; G. Tilove, Phipps Conservatory and Botanical Gardens, Pittsburgh, Pennsylvania.