What are the best questions to ask in an interview to tease out the strengths you are seeking? How do you keep your Visitor Services team motivated, energized, and positive 100% of the time? How do you manage effective teams that will remain in service to your visitors for the long term? In this session, we will help you develop an understanding of strengths-based interviewing, hiring, and managing a superior visitor services team. Furthermore, we will introduce low cost to no cost rewards that motivate teams to go from good to great. Come discover how to build and maintain team spirit!

Presenter: B. Backlund, Santa Barbara Botanic Garden, Santa Barbara,