Senior Manager of Business Operations
Employment TypeJob (Full-time)
Administrative & Finance
The Senior Manager of Business Operations (SMBO) is responsible for appropriate oversight of Sonoma Botanical Garden operations. This position reports directly to SBG’s Executive Director and is a key member of the Leadership team. The SMBO oversees operations and works collaboratively with other SBG leadership and staff members to ensure the smooth running of the organization. This position is responsible for operations including budget management, contract vendor oversight, and building revenue generating initiatives such as private rentals and group tours. The SMBO supports the ED on long-range strategic and site use planning for the organization.
The mission of Sonoma Botanical Garden is to inspire an appreciation and understanding of the beauty and value of Asian and California native plants, and to promote their conservation in natural habitats and gardens.
Since its founding in 1987 by Jane Davenport Jansen, Sonoma Botanical Garden has been dedicated to celebrating and conserving the plant diversity of temperate East Asia. In 2021, this vision grew to encompass another biodiversity hotspot: the California floristic province. At first glance, the Garden is meandering pathways, seasonal features, and hidden picnic spots, but a closer look reveals there is so much more. Every plant is accounted for with unique identifiers (accession numbers), species name, and source information.
Duties & Responsibilities
DUTIES & RESPONSIBILITIES
Finance – Provides support of all aspects of SBG’s finances including management of the annual budget; conducts analysis, prepares financial forecasts, summarizes financial plans and outcomes, and ensures prudent and responsible allocation of expenses. Works with ED & CFO to prepare Quarterly financial reports for the Board of Trustees. Prepares annual budget.
• Management and tracking of department budgets ensuring that expenses and revenue generation are operating efficiently and effectively.
• Support ED with contracts, RFPs, and managing projects with external vendors such as designers, content experts, artists, exhibitors, fabricators, and other contractors as needed.
• Operations Management – Provides support for the day-to-day functioning of the Garden’s visitor services, ticket and shop sales, membership, tours, events, and retail operations, ensuring effective tracking of these key areas as well as management of service contractors related to these functions.
• Revenue Generation – Supports the ED in modeling expectations for earned revenue generation and uses data to develop forecast models and project annual attendance and revenue targets. Explores revenue generation opportunities and strategic partnerships such as group tours, private event rentals, and the exhibition program.
• Institutional Improvement – Responsible for steadily improving operational efficiencies, business processes, space planning, and use, and the development/enhancement of revenue streams (i.e., admissions, retail, functions); ensures financial/administrative compliance with policies and procedures and responsible stewardship of gifts, sponsorships & grants; participates in a variety of garden projects.
• Collaboration – Works in concert with all departments to ensure effective coordination and implementation of services that support Garden operations including Human Resources, Information Technology, Accounting, Customer Relations Management (CRM) and Point of Sales (POS).
• Supervision – Responsible for managing contracted services (i.e.: IT, HR, CFO, & CRM) and supporting aligned staff.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Team-building and supervisory experience in non-profit environment, preferably working within cultural organizations;
• Knowledge of and experience with finance, operations, earned revenue initiatives and not for profit accounting and policy compliance issues;
• Project Management
• Strong work ethic, and superior record of ethical service;
• Outstanding written, verbal, and interpersonal communication skills;
• Excellent communicator with experience in financial reporting and presentation, project management, and organizational skills;
• Experience developing or refining business processes and best practices for implementation;
• Proficient in budgeting, financial reporting and administration of grants and contracts;
• Knowledge of and experience with finance, operations, earned revenue initiatives and not for profit policy compliance issues.
• Proficient in Microsoft Office Suite (can perform complex functions in Excel).
Education and Experience
• Undergraduate degree in Business Administration, Accounting, Management, or non-profit management-related field.
• Five or more years of progressively responsible experience at a managerial level covering a broad range of financial and administrative activities that include strategic financial planning, budget oversight, and grant/gift administration.
• Demonstrated managerial experience.
Preferred Qualifications, Competencies, and Experience:
• Strong interest in gardens and MA degree in accounting, finance or business administration or other relevant degree, preferred
• Municipal code compliance (Site Use Plan)
• Experience with CRM and POS systems
• Demonstrated experience in generating earned income
• Excellent writing skills, strong organizational and managerial capabilities
• Strong analytical and financial modeling skills, including advanced expertise with excel.
• Experience in a cultural organization a plus (museum, garden, zoo, etc.)
• Open minded thought partner with a can-do spirit.
• Demonstrated interpersonal skills with proven ability to successfully interact and collaborate with varied constituencies.
• Must be able to manage teams, develop effective relationships with staff, volunteers and external partners; and communicate and listen effectively with diverse audiences
• Well organized and deadline-oriented, with exceptional attention to detail and follow-through; able to multitask and manage multiple projects simultaneously
• An appreciation for environmental conservation and for the mission of the Garden; supportive and respectful of the need to serve a diverse community
• Must be fair, a good listener, have a sense of humor, and be willing to delegate effectively and coach contractors and colleagues to reach their maximum potential
• Ability to work some evenings and weekends.
Application InstructionsApplication Deadline:
March 1, 2024