Seasonal Guest Experience Assistant

Job Description

Be the welcoming face of Mt. Cuba Center as a Seasonal Guest Experience Assistant. In this role, you’ll create remarkable experiences for our visitors while managing ticket sales, program registrations, memberships, and merchandise. As the primary point of contact for guests, you’ll share your enthusiasm for Mt. Cuba’s mission while ensuring smooth operations and exceptional customer service.

About Us

Mt. Cuba Center is a non-profit botanical garden in Hockessin, Delaware, focused on showcasing native plants of the Eastern U.S. through beautiful gardens, natural lands, research, and education to inspire conservation. Once the private estate of the du Pont Copeland family, it features woodlands, meadows, and ponds with native wildflowers, offering public admission from April to November and year-round classes.

Duties & Responsibilities

Create welcoming first impressions through friendly, enthusiastic guest interactions
Process sales accurately for:
Admission tickets
Program and class registrations
Memberships
Gift shop merchandise
Manage the guest arrival process, maintaining accurate attendance counts
Answer visitor questions about Mt. Cuba Center’s gardens, programs, and offerings
Handle incoming phone calls and general email inquiries
Maintain attractive merchandise and informational displays
Support departmental projects to enhance operations and guest experience
Execute accurate cash handling procedures

Education and Experience

Qualifications and Skills
-High school diploma or GED
-Minimum 1 year of customer service experience
-Ability to obtain Delaware Alcoholic Beverage Server Certification within 30 days of hire
-Proficiency in Microsoft Office Suite
-Strong math skills with attention to detail
-Excellence in interpersonal communication and customer service
-Ability to multitask effectively in a fast-paced environment
-Willingness to learn new software systems
-Professional and positive attitude

Physical Requirements
-Ability to stand for extended periods
-Comfortable walking extensively on varied terrain, including hills
-Regular computer use including keyboard and standard office equipment
-Ability to work in various weather conditions

Additional Information

Schedule and Compensation
-Seasonal position limited to 1,000 hours per year (averaging 20-25 hours per week)
-Schedule includes Tuesday – Sunday (2-3 shifts per week)
-Various shift times including:
9:00 AM – 6:30 PM
10:00 AM – 4:00 PM
4:00 PM – 9:00 PM
-Weekend, evening, and early morning availability required
-Hourly rate: $17.00 per hour

Benefits and Perks
-Paid Sick Time
-Free admission to Mt. Cuba Center gardens
-Access to Employee Assistance Program (EAP)
-Professional development opportunities
-Be part of an organization dedicated to native plant conservation and education

Application Process / To apply, please submit:
-Resume
-Responses to our application questions
-Cover letter (optional)

Interview Process & Timeline: Application review is expected to begin the week of January 26, 2026, with a targeted start date of March 16th. We recommend submitting your application before February 6th to ensure consideration.

Interview Stages
-Resume & Application Review
-Video Screening Interview
-Final Round On-site Interview

All candidates will receive a status update via email after their application has been reviewed. While we aim to move quickly through our process, our focus is on finding the right fit for both Mt. Cuba Center and our candidates.

Application Instructions

https://mt-cuba-center.breezy.hr/p/de3b0a0bb049-seasonal-guest-experience-assistant?source=apga