Customer Service Representative

Job Description

This position is fast paced and must maintain a high degree of accuracy and a positive attitude, be a team player who enjoys talking and learning about plants and has pleasant phone and communication etiquette to ensure excellent customer service experiences. Be open to assisting other roles and/or departments should the need arise. Occasionally work weekends for tours, open houses, or education center classes.

About Us

Customer Service Representative

Are you interested in learning about plants and meeting new people? Come join our team! We are looking for bright, enthusiastic and energetic people, such as yourself, to help populate the world with our unique plants.

We are seeking a Customer Service Representative to focus on communication with customers and translate their needs to flow with our processes and procedures to get the best results for both the customer and the business.

We are Plant Delights Nursery/Juniper Level Botanic Garden, a perennial plant nursery established in Raleigh in 1986, offering unique, rare, well grown, and properly named perennials to passionate gardeners around the world. Despite being best known as a nursery, we actually exist for our work as a private 28-acre botanical garden and plant research facility focusing on ex-situ plant conservation, plant exploration, breeding, and making plants available via propagation. We are a family-owned company with a mission to support research, education and the exploration of plants through the sales of unique perennial plants.

Our nursery and garden provide an opportunity to work indoors and outdoors year-round, so we have a casual dress code, a diverse staff, and a friendly working environment.

Duties & Responsibilities

Duties include but at not limited to:
• Answering telephones
• Processing orders
• Addressing customer needs
• Customer email correspondence
• Assisting on-site customers
• Communicating data integrity issues
• Additional data entry and tasks as required
• Assist with fulfilling orders

Education and Experience

Technology Skills: Familiar with Office 365–Word, Excel, Outlook, web-based ordering platforms, Google Docs and other software needed in the functioning of the position.

Qualifications:
• Minimum education of high school diploma or equivalent
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Exceptional time management skills
• Strong work ethic

Additional Information

Compensation: starting at $16/hour

Employee Classification: Hourly, permanent full-time

Benefits: We offer an extensive benefits plan that includes health, dental & vision insurance, life insurance, and a company matching simple IRA. We also have paid public holidays, paid time off, and vacation days.

Standard Business Hours: Monday – Friday 8 am – 5 pm plus eight open nursery and garden sales weekends each year

Application Instructions

Send cover letter and resume with a detailed description of work history along with three professional references to jobs@plantdelights.com