Assistant Public Programs Manager

Job Description

Chanticleer is seeking an Assistant Public Programs Manager to lead and enhance the visitor experience at our renowned public garden. This role oversees the Visitor Services team, manages daily operations, and collaborates with leadership to create a welcoming, educational, and service-focused environment. If you’re passionate about hospitality, public engagement, and strategic program development, this is a great opportunity to grow with us!

This exempt, full-time position requires a flexible work schedule that includes weekends and holidays during Chanticleer’s open season. Hours of arrival and departure will vary depending on the needs of the organization.

About Us

The Chanticleer Foundation is a non-profit organization that operates a 50-acre public garden in Wayne, Pennsylvania, USA. Chanticleer opened to the public in 1993 and welcomes over 65,000 visitors annually from April through October. The garden has over 5,500 taxa and is recognized as a leader in horticultural display, design, education, and environmental stewardship. The Chanticleer staff work in a professional, team-oriented, and smoke-free environment. Continual training and education are encouraged.

Duties & Responsibilities

• Supervise, assist in hiring, train, and schedule the Visitor Services team
• Ensure smooth daily operations, including ticketing, season pass sales, parking, and guest safety
• Oversee visitor services platforms, including ticketing, reservations, and e-commerce
• Manage Chanticleer’s season pass program
• Oversee group tour reservations, tour guide training, and scheduling
• Develop strategies to increase revenue from tours and retail sales
• Supervise merchandise inventory, purchasing, and online/onsite sales
• Track and report visitor data, attendance, and sales performance
• Manage visitor communications, including website updates, social media, email marketing, and press releases
• Develop visitor materials and publications
• Collaborate on interpretive programming and visitor engagement strategies
• Work closely with other departments to support events and public programs

Education and Experience

• Experience in visitor services, public programs, hospitality, or a related field
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple projects and priorities in a dynamic environment
• Familiarity with ticketing systems, reservations, and e-commerce platforms is a plus
• Demonstrated commitment to advancing and developing staff as well as diversity, equity, and inclusion.

Additional Information

The Chanticleer Foundation is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and abilities in order to provide equal employment and advancement opportunities to all individuals. The Chanticleer Foundation does not discriminate in employment opportunities on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Application Instructions

To apply please send your resume and a letter of interest to:
Email: submissions@chanticleergarden.org
Or by Mail: Executive Assistant, 786 Church Road, Wayne, PA 19087