Admissions Associate
Employment Type
Job (Seasonal Full-Time)Job Categories
Visitor Services
Job Description
Coastal Maine Botanical Gardens is hiring a Guest Experience Team Member!
Are you a people person who loves customer service, is a good communicator, excited about inspiring meaningful connections among people and nature in one of the most beautiful settings in Maine, and committed to supporting the Gardens’ Inclusion, Diversity, Equity, and Accessibility goals?
The Guest Experience Team Member supports the mission by serving as an ambassador for the organization and providing guests with a warm welcome to the Gardens, introducing them to the range of services and experiences available. The Guest Experience team is often the first impression guests have of Coastal Maine Botanical Gardens, and they provide a valuable opportunity to enrich the visitor experience through friendly, helpful, and efficient service.
$18.00 hourly, non-exempt
This is a Seasonal, Full-time (40 hours per week) position, late June through October. Hours are also available during our Gardens Aglow light show, November-December.
The work schedule in the summer includes working one weekend day per week and the flexibility to work shifts that vary in start time, 8:30-9:00 am, and end time, 5:00-6:00 pm. During Gardens Aglow, shifts are Friday – Sunday, 3:00 – 9:00 pm.
Seasonal employees receive personal and sick paid time off, paid holidays, discounts in our Culinary and Gardenshop programs, and a Gardens membership.
Physical Requirements:
Most of the work is done indoors during the regular summer season, but there are outdoor aspects to the job, which may be performed in inclement weather. The work requires standing for long periods of time with daily walking and/or driving a golf cart. During Gardens Aglow, work is indoors.
About Us
At nearly 325 acres, Coastal Maine Botanical Gardens is the largest public garden in New England. With two miles of hiking trails, 19 acres of ornamental and themed gardens featuring native plants of Maine and those suited to northern coastal conditions, nearly a mile of saltwater frontage, a children’s garden, a sensory garden, and so much more, there’s something for everyone. A true Maine experience, the Gardens is committed to connecting people to plants and nature, preserving the biodiversity of the Maine coast, and continuing to be a place accessible and welcoming to all. The mission of Coastal Maine Botanical Gardens is to inspire meaningful connections between people and nature and promote plant conservation through horticulture, education, and plant science.
Coastal Maine Botanical Gardens is dedicated to being an inclusive, diverse, equitable, and accessible environment where every member of our community is valued, respected, and appreciated. We acknowledge that a society is stronger, more resilient, and more beautiful when it is diverse. We are committed to identifying and striving to eliminate barriers that, historically, have prevented the full participation of communities most impacted by inequity.
Duties & Responsibilities
-Greet guests with a welcoming, friendly demeanor and respond to any guest questions or complaints with courtesy and patience.
-Process admissions and reservations on the Point-of-Sale system.
-Count cash and process credit card payments.
-Actively engage in membership development and process membership applications.
-Assist guests with renting mobility devices such as motorized scooters and wheelchairs.
-Conduct a sweep of the Gardens at closing time and monitor parking lots to ensure all guests have left the property.
-Support a culture that welcomes all people to the Gardens and creates meaningful experiences with the natural world and the people around them.
Education and Experience
-Excellent customer service skills with a friendly, positive attitude.
-Ability to work efficiently in a fast-paced environment.
-Excellent verbal communication skills and ability to communicate proficiently in English.
-Ability to comfortably interact with guests, volunteers, staff, board members, and the community, striving to exceed guest expectations and creating an exceptional experience for those visiting the Gardens.
-Ability to operate a Point-of-Sale computer and to count cash and make change.
